Refund policy
3. REFUND & RETURNS POLICY
Refund & Returns Policy
We want you to love your Positive Perspectives order. Here's how returns and refunds work.
Faulty, damaged or incorrect items. Under the Australian Consumer Law you're entitled to a replacement or refund for a major problem, and to have minor problems put right. If your order arrives faulty, damaged or not what you ordered, email us at within 14 days of delivery with your order number and a photo, and we'll make it right — including covering return postage where a return is needed.
Change of mind. If you simply change your mind, we're happy to accept a return within 14 days of delivery, provided the item is unused, unopened and in its original condition and packaging. Change-of-mind return postage is at your cost, and we'll refund the product price once we receive and check the item.
Items we can't accept for change-of-mind returns. For hygiene and safety reasons we can't accept change-of-mind returns on: personalised or custom items, digital downloads, gift cards, and any consumable or perishable products (such as food or bath items) once opened. Your Australian Consumer Law rights for faulty items still apply to all products.
How to return. Email us first at so we can confirm the details and give you the return address. Please don't send items back without contacting us. [Return address: [RETURN ADDRESS] — provided when your return is approved.]
Refunds. Approved refunds are made to your original payment method, usually within 5–10 business days of us receiving the return. Original shipping charges are non-refundable except where the item was faulty.
Questions? Email — we're here to help.